FAQ

How do I get to your shop?

We are  conveniently located a block west of Hampton Avenue on Watson Road near where it intersects Southwest. If you are taking I-44, take the Hampton exit and head south for four blocks. We're across the street from Chris's Pancake House.

Can I try your cakes before ordering?

We hold wedding cake consultations on Sundays, for which we require an appointment booked at least one week in advance. There is a $10 charge, but if you decide to place your order with us, we will deduct $10 off the price of your cake. For other events, if you call in advance, you may order a to-go box of various cake, icing and filling flavors to be picked up on either a Saturday or Sunday. Unfortunately, at this time we are unable to knock the cost of the to-go box off the price of your cake if you choose to order from us.

How far in advance do I need to place my order?

We ask for at minimum, you give us 5 days' notice. For wedding cakes, we suggest a couple months prior.

What is fondant?

Fondant is a marshmallow-based icing the same consistency of play-doh. When draped over cakes, it gives them an ultra-smooth finished look. It can also be used to make flowers, animals, polka dots, and other fun decorations.

Why don't you have more specific prices listed on your website?

We never do the exact same cake twice. 'Nuff said.

What payment methods do you accept?

We accept major credit cards and cash. No personal checks. We also ask that you put at least 50% down at the time of your order if the total cost exceeds $50.

Who is this giant child?

That's Nick, Becky's grandson. He's an absolute doll and loves helping customers.

I have a different cake/icing/filling flavor in mind...

Tell us! We are more than willing to accomodate your requests. Don't forget to subscribe to our newsletter to hear about limited-time flavor specials!

I have allergies to certain foods. Can you accomodate my needs?

Of course! All icings, with the exception of cream cheese, are vegan. We also offer nut- and dairy-free chocolate and vanilla cake. We rarely use nuts in the shop, but notify us if you have allergies and we'll make extra certain your food doesn't come into contact with it.

Are you hiring?

We love free help! Send us an email if you're interested in volunteering for school credit.

What else do you do besides custom cakes and cupcakes?

We also sell cheesecakes, decorated cookies, and various decorating supplies.

Do you have pre-made cakes ready to go?

No, we only bake-to-order.

When I opened the box, the cake was damaged. Will you fix it?

Unfortunately, once the cake leaves our shop, we no longer take responsibility for what happens to it. When travelling with a cake in your car, be sure to make turns extra carefully. We also recommend placing the cake on the floor and NOT on a seat, as seats slant backward and can cause the cake to slide and crack.

 

 

 

Still have an unanswered question? Email us at becky@kreativekakes.net.